Our orders ship from Kitchener, ON (CAN) or Sumas, WA (US). All orders will ship on Tuesdays. Orders in the US or Canada typically arrive within 2-5 days.
We will accept returns of defective or defaced items. We do not consider a damaged CD case an acceptable defect for return or exchange, since it would not affect the ability of the disc to play.
If you have a problem or question with an order, please email us through the contact form. You will hear back very quickly - normally within a few hours.